Telecom
Trusted Identity Verification for Telecom
SIM Swap Fraud Must Be Stopped, and Subscriber Identity Must Be Protected
In the last five years, reports of SIM switch fraud have increased by 400%. IPass’s biometric-based identity verification and authentication solutions can assist ensure that only legitimate account owners receive phone numbers.
- Prevent SIM card swapping fraud.
- For prepaid accounts, verify the customer’s identification.
- Improve customer service in stores.
Solutions Across the Telecom Industry
- 1. Fraudulent SIM swapping
Beyond SMS-based two-factor verification, use biometric authentication to help call centre personnel distinguish legitimate requests from fraudulent ones, and safeguard your subscribers from SIM swap fraud.
- 2. Onboarding a New Account
Allow your customers to create new accounts – anytime, anywhere — with integrated identity verification to simplify the remote onboarding process. This will decrease online abandonment and increase subscriber numbers.
- 3. Processing of Credit Cards
Verify clients’ identity documents and ensure that the person holding the credit card is who they claim they are to reduce payment and CNP fraud.
- 4. PCI DSS Compliant
IPass complies with PCI-DSS Level 1 and undertakes security audits, vulnerability scans, and penetration tests on a regular basis to guarantee compliance with security best practices and standards.
- 5. Login Security
With biometric-based authentication, you can protect your subscribers’ online accounts from account takeovers and give them more trust that the person login into their accounts is the account owner.
- 6. Checkout on the Go
Instantly extract payment information, client names, and, if applicable, address information.
Get Started
Let a our expert show you how easy it can be to integrate our automated identity verification and AML solutions into your existing processes.
Request More InformationStopping SIM-Swap Fraud at the Source
SIM-swap fraud has surged as attackers realise that hijacking a phone number is often the fastest route to draining bank accounts and bypassing SMS-based security. Because so many services still rely on text-message codes, a single fraudulent SIM swap can unlock a victim’s entire digital life. iPass helps telecom operators shut this down by adding biometric identity verification to account changes — ensuring that only the genuine account owner can request a new SIM, port a number, or modify sensitive settings.
Frequently Asked Questions
How does biometric verification prevent SIM-swap fraud?
By requiring a facial match against the verified account owner before a SIM change is approved, iPass ensures that a fraudster armed only with stolen personal details cannot take over a subscriber’s number.
Can telecom operators verify prepaid customers remotely?
Yes. iPass enables fully remote identity verification for prepaid onboarding, letting operators confirm customer identity anywhere while meeting regulatory registration requirements.
Does identity verification improve in-store service?
It does. Fast, automated verification reduces the manual checks store staff must perform, speeding up onboarding and account changes while keeping them secure.