Privacy Policy
01st Jan 2024
Introduction
iPass (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and use our services (“Services”). By accessing or using our Site or Services, you agree to this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you provide to us directly, such as:
- Contact Information: Name, email address, phone number, and mailing address.
- Account Information: Username, password, and other authentication details.
- Identification Information: Copies of ID documents, and biometric data (such as facial recognition or fingerprint data) for eKYC services.
Automatically Collected Information
When you visit our Site or use our Services, we may automatically collect information about your device and usage, including:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Pages visited, time spent on the Site, links clicked, and other usage data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our Site. You can control the use of cookies through your browser settings.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Information: Pages visited, time spent on the Site, links clicked, and other usage data.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To operate and maintain our Site and provide our Services, including eKYC, TMS, AML solutions, and OCR as a service.
- Communication: To communicate with you, including responding to your inquiries and providing customer support.
- Improving Services: To understand how users interact with our Site and Services, and to improve and personalize our offerings.
- Security: To detect and prevent fraud, unauthorized activities, and other misconduct.
- Compliance: To comply with legal obligations and enforce our Terms and Conditions.
How We Share Your Information
We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
- With Your Consent: With your consent or at your direction.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including to comply with legal, regulatory, or reporting obligations.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- Access: Request access to your personal information.
- Correction: Request correction of inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information.
- Objection: Object to our processing of your personal information.
- Data Portability: Request the transfer of your personal information to another party.
To exercise these rights, please contact us using the contact information provided below.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our Site and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our Site. Your continued use of the Site or Services after any changes to this Privacy Policy constitutes your acceptance of the new terms.
Contact
If you have any questions or concerns about this Privacy Policy, please contact us at:
iPass
Delaware, US 16192 Coastal Highway, Lewes, DE 19958
info@ipass-mena.com
iPass is dedicated to protecting your privacy and ensuring that your personal information is handled with care. Thank you for trusting us with your information.